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Privacy Policy

Last updated: 24 May 2026

1. Information We Collect

Shark Solutions Limited ("we", "us", "our") collects the following types of personal information when you use our website or place an order:

  • Contact Information: Full name, email address, phone number
  • Shipping Information: Street address, city, state/territory, postcode, country
  • Payment Information: Bank transfer details and transaction references (we do not store credit card numbers)
  • Browsing Data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address
  • Communications: Any correspondence you send to us, including emails and contact form submissions

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfilment: Processing, dispatching, and delivering your orders
  • Communication: Sending order confirmations, shipping updates, and responding to your enquiries
  • Website Improvement: Analysing browsing patterns to improve site functionality and user experience
  • Legal Compliance: Meeting our obligations under Australian law, including record-keeping requirements
  • Fraud Prevention: Detecting and preventing fraudulent transactions and ensuring age eligibility

We will never use your personal information for unsolicited marketing without your explicit consent.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Shipping Providers: To facilitate delivery of your orders (name, address, phone number)
  • Payment Processors: To verify and process bank transfer or cryptocurrency payments
  • Legal Authorities: When required by law, regulation, or court order

All third-party service providers are required to protect your information and may only use it for the specific services we have engaged them to provide.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

  • SSL/TLS encryption on all website pages
  • Secure hosting infrastructure with encrypted data storage
  • Limited access to personal information on a need-to-know basis
  • Regular review of our data handling practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of any inaccurate or outdated information
  • Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain records
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at Hello@getsharksolutions.com. We will respond to your request within 30 days.

6. Cookies and Local Storage

Our website uses cookies and browser local storage for the following purposes:

  • Age Verification: We store your age verification status in localStorage so you are not asked to verify your age on every visit
  • Shopping Cart: Your cart contents are stored in localStorage to persist between page visits and browser sessions
  • Currency Preference: Your selected display currency is stored in localStorage
  • Site Functionality: Essential cookies that enable core website features

We do not use tracking cookies for advertising purposes. You can clear your browser's local storage and cookies at any time through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of the website following any changes constitutes acceptance of the revised policy.

8. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Shark Solutions Limited
Email: Hello@getsharksolutions.com

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you have concerns about how your personal information is being handled.